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THE LATE CANCELATION/ NO SHOWS FEE

Lately, we have encountered a high number of late cancellation and plain no-shows on our busiest days.  This is very frustrating both for us and our clients that have to wait multiple weeks for a weekend slot.

Your appointments are very important to us. The time is always reserved especially for you and we understand that sometimes schedule adjustments are necessary.  Therefore, we respectfully request at least 48 hours notice of all cancellations or rescheduling. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and the clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 2 times 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  

Since the services are reserved for you personally, a 50% of service price will be applied for late cancellations and no-shows and will be held as deposit fee for next 6 months.

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After 6 months the deposit of 50% cancellation fee will become non-refundable!

This cancellation policy allows us the time to inform our standby clients of the availability, thus better serving everyone.  

Thank you for your understanding and if you find yourself in a situation where a late cancellation is necessary,

please call or text 240-994-1672 and we will try to work things out.

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